Return and Exchange Policy at Atiab Al-Bawadi Store for Dates: At Atiab Al-Bawadi, we prioritize our customers' satisfaction. And because we care about every detail, we have prepared an easy and clear return and exchange policy, reflecting our commitment to quality and serving our customers in the best possible way. Cases of return and exchange: Return or exchange requests are accepted if there is a clear problem with the product, and we confirm that this does not include the customer’s delay in receiving the shipment from shipping companies or any resulting defect. To ensure quick processing, the request must be submitted within 48 hours of receiving the product. When submitting the request, please send photos showing the problem along with the order number and contact information. Basic conditions for return and exchange: The products must be in their original condition, unused, with tags and packaging intact. The request must be submitted within 48 hours only from receiving the product. For products that require refrigerated shipping, it must be ensured they are shipped back in the same way. Method of submission: You can contact us via: Email:
[email protected] or through the available contact methods. We will provide you with the store address for returning the products. After receiving the products in their original condition and verifying them: The product will be exchanged or the amount will be refunded to the customer’s account within a maximum of 14 days. Additional notes: At Atiab Al-Bawadi, we care about providing an exceptional experience for you, and we always strive to develop our services based on your needs and expectations. Our goal is for you to always be satisfied and happy with your choice of our products.
